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BYOP - Cancellation Policy

Cancellation Policy

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Acceptance of Policy

This policy governs the cancellation of services and subscriptions provided by us. By subscribing to our services, you acknowledge and agree to be bound by these terms and conditions. You must be of legal age to enter into a binding agreement in order to accept this policy.

General Terms

1. All cancellation requests must be submitted through authorized channels.

2. The policy applies to all services and subscriptions offered by us.

3. We reserve the right to modify this policy at any time.

4. Any changes will be effective immediately upon posting on the website.

Notice Period Requirements

1. A mandatory notice period of one (1) month is required for all service cancellations.

2. The notice period commences from the date of receiving a formal cancellation request.

3. All services will remain active during the notice period.

4. You will be responsible for all charges incurred during the notice period.

5. Failure to provide the required notice period may result in additional charges.

Cancellation Process

1. Cancellation requests must be submitted through one of the following channels:

  • Your registered account dashboard
  • Written notice to our support email
  • Formal letter to our registered office

2. All cancellation requests must include:

  • Account details
  • Service information
  • Reason for cancellation
  • Requested end date

3. Confirmation of cancellation will be sent within 3 business days.

Payment and Refund Terms

1. All payments made for services are non-refundable, including:

  • Subscription fees
  • Setup charges
  • Additional service charges
  • Unused service period

2. No partial refunds will be provided for mid-cycle cancellations.

3. Any outstanding payments must be cleared before the cancellation can be processed.

4. You remain liable for all charges incurred up to the effective date of cancellation.

Service Continuation During Notice Period

1. All services will remain active during the notice period.

2. Standard service levels will be maintained.

3. Regular terms of service continue to apply.

4. All user obligations remain in effect.

5. You will have full access to your account and data during this period.

Account Closure Process

1. Account access will be terminated after:

  • Completion of the notice period
  • Settlement of all outstanding payments
  • Completion of any ongoing service commitments

2. You are responsible for:

  • Backing up any data you wish to retain
  • Completing any pending transactions
  • Informing your end users/clients
  • Removing any integration with our services

Special Circumstances

1. We may initiate immediate termination in cases of:

  • Violation of terms of service
  • Illegal activities
  • Non-payment of dues
  • Breach of contract

2. Notice period requirements may be waived in case of:

  • Service discontinuation by provider
  • Force majeure events
  • Legal or regulatory requirements

Liability Limitations

1. Our liability in connection with service cancellation shall be limited to:

  • The amount paid for services in the last month
  • Maximum of ₹50,000

2. We shall not be liable for any:

  • Indirect or consequential losses
  • Data loss
  • Business interruption
  • Third-party claims

Grievance Redressal

1. For cancellation-related grievances:

  • Email: [support email]
  • Phone: [support phone]

2. Response timeline: 3 business days

3. Resolution timeline: 7 business days

Disclaimer of Warranties

The cancellation service is provided on an as-is-and-as-available basis. We make no warranties, express or implied, regarding the reliability, accuracy, or availability of the cancellation service. The company reserves the right to modify this policy at any time. Any changes will be effective immediately upon posting on the website.